FAQ
Fulfillment
Packaging
Your fine art print is carefully wrapped and rolled in a protective tube to ensure safe delivery.
Prints sized A4 and smaller are securely packaged flat in an envelope.
Each print comes with a certificate of authenticity with a unique edition control ID, guaranteeing its originality.
Processing time
I’m a one-woman business, and each print is made to order with great care. Please allow up to 10 days for me to process and prepare your artwork before shipping. Once your order is on its way, you’ll receive an email with tracking details and further information.
Shipping
I ship worldwide with DHL.
Shipping rate
Shipping is free on all orders above .
On orders up to
A4 and smaller:
Germany:
EU (European Union) and international:
All other sizes:
Germany:
EU (European Union):
International:
Delivery time
Germany: 2–4 business days
EU: 2–8 business days
International: 5–14 business days
Delivery times may vary slightly depending on your location.
Please note: I do not collect duties or taxes on your behalf. Depending on your country, additional import duties or taxes may apply upon delivery.
Returns
Each limited edition print is created on demand exclusively for you. Every piece is embossed, numbered, and signed with my signature stamp upon order, making it a truly unique artwork. Due to the nature of the work, exchanges and returns are not offered. All purchases are final sale, please shop mindfully.
Should you, for any reason, have issues with your order, please contact me at hello@jeanie-ahn.com. I’ll make sure to help you in finding the best possible solution.
Framing
Original artworks are delivered in a bespoke frame, made to my exact specifications.
All limited edition prints are delivered unframed, giving you the freedom to choose a presentation that perfectly complements your space and personal style.
I highly recommend float framing to showcase the delicate deckled edges - this technique creates an elegant, contemporary display that truly honors the craftsmanship behind each artwork.
If you prefer a custom framing option beyond this, please feel free to reach out to me directly.
If you have any other questions, feel free to reach out at hello@jeanie-ahn.com.